More jobs:
Lead, Enterprise Tech Support & Service Delivery
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-08-03
Listing for:
Coforge
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Coforge is seeking a Customer Service Lead to guide a high-volume support operation and drive service excellence. You will supervise frontline teams, orchestrate incident handling and service delivery, and monitor performance against quality metrics.
Ideal candidates bring hands-on experience in enterprise service desks or contact centers, familiarity with ITIL and ITSM tools, and the ability to align support processes with business goals in a dynamic environment.
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