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Entry-Level IT Service Desk Agent – Federal
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-08-09
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks a Junior Customer Service Representative to provide entry-level IT support in a government environment. You will receive and document incidents, perform basic troubleshooting, and escalate more complex issues under supervision.
You will log tickets, follow runbooks, assist with passwords, access to resources, and maintain secure handling of information while contributing to knowledge base and user education for mission-critical systems.
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