More jobs:
Customer Service Lead
Job in
Charleston, Kanawha County, West Virginia, 25329, USA
Listed on 2026-08-22
Listing for:
Coforge
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We at Coforge are hiring a Customer Service Lead with the below skillset:
- Experience in customer service within a high-volume Technical Support Center, Service Desk, Help Desk, or Contact Center environment.
- Supervisory experience within an Enterprise Service Desk, Technical Support Center, Workplace Services, or Contact Center environment.
- CompTIA A+, HDI, ITIL Foundation, or equivalent industry certifications preferred, but not required.
- Strong understanding of Technical Support Center operations, service delivery processes, workforce management practices, quality assurance programs, and performance metrics.
- Familiarity with Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Change Management, and Continual Service Improvement (CSI) practices.
- Experience utilizing IT Service Management (ITSM) platforms, workforce management tools, reporting systems, and operational dashboards.
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