Casualty Complex Claims Director

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty Complex Claims Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Casualty Complex Claims Director will handle and analyze general liability and auto claims on behalf of the West Virginia Board of Risk and Insurance Management. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices and specific client service requirements.

• Analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. Determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.

• Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.

• Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required time frames as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution. Process and pay invoices within a timely manner.

• Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.

• Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.

• Attend arbitrations, mediations, settlement conference and trials.

• Successfully complete required State licensing examinations and continuing education requirement.

• 7 plus years of General Liability claims experience.

• Experience with complex and high exposure General Liability Bodily Injury and Property damage claims

• Excellent communication skills (verbal/written) and strong negotiation skills

• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures

• Experience attending and controlling cases at mediations/settlement conferences, pre suit, post suit, pretrial and post-trial

• West Virginia License required

Ready to take your career to the next level? We would love to hear from you.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

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