Store Manager, Retail & Store Manager

Job Summary

As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You'll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services. This is a role for a strategic, hands‑on leader who is passionate about team development, retail excellence, and advancing business results.

You'll work closely with Marketing, use data to drive continuous improvement, and stay ahead of technology trends. If you're looking to grow into a leadership role with a strong salary and benefits that support your lifestyle this is the opportunity for you.

Store Leadership & Operations

• Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight. Create a collaborative, performance‑driven culture that prioritizes both sales results and customer satisfaction.

Sales & Customer Experience

• Drive store sales by promoting Optimum's connectivity solutions. Deliver outstanding service by helping customers choose the best mobile and internet packages. Analyze store performance metrics to identify trends and improvement areas.

Team Management & Development

• Recruit, train, coach, and develop a high-performing team. Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals. Conduct regular performance reviews and support continuous learning.

Collaboration & Strategy

• Work cross‑functionally with the marketing team to implement local campaigns and promotions. Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.

Technology & Product Knowledge

• Stay up to date with new product launches, service upgrades, and technology trends. Educate and equip your team to confidently assist customers and maximize product adoption.

Experience

• Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment.
• Prior experience leading a team and driving sales performance.

Skills

• Excellent communication, leadership, and coaching skills.
• Strong analytical, problem‑solving, and planning abilities.
• Knowledge of mobile and internet connectivity services.
• Proficiency with Microsoft Office (Excel and Word).
• Familiarity with wireless terminology and industry trends preferred.

Additional Requirements

• Willingness to travel to multiple locations.
• Flexibility to work weekends, holidays, and varying shifts.
• Bilingual (Spanish) highly preferred.

Education

• High school diploma required.
• Associate degree in Business or related field preferred.

• Medical, Dental & Vision Insurance from day one.
• Discounted TV/Internet/Phone employee product benefits.
• Tuition reimbursement and employee referral earning opportunities.
• Comprehensive training.
• Paid vacation and sick pay.
• Sales incentive and bonus programs for additional earning opportunities.
• Contribute to a 401(k) with company-matched funds.
• Opportunities for career advancement within the organization.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.