Foster Care Case Manager

Overview

Step Stone Family & Youth Services is a trauma‑informed, youth‑centered organization that supports children and families in the foster care system. The Foster Care Case Manager plays a vital role in providing therapeutic case management, service coordination, and individualized support that promotes safety, stability, permanency, and positive outcomes.

We are seeking a compassionate and dedicated Foster Care Case Manager who is passionate about supporting children and families through trauma‑informed, strengths‑based, and family‑centered practices. This role is ideal for a professional who understands the impact of trauma, loss, and disrupted family systems and is committed to helping youth and families build resilience and long‑term success.

The Foster Care Case Manager works closely with foster families, biological families, treatment teams, schools, and community providers to support placement stability, emotional wellbeing, and coordinated care for youth in foster care placements. Through ongoing communication, advocacy, and service planning, this position ensures youth and families receive responsive and supportive services tailored to their unique needs.

The ideal candidate is organized, adaptable, empathetic, and committed to delivering high‑quality services while maintaining professionalism, compliance, and a trauma‑informed approach throughout all aspects of service delivery.

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre‑screening assessments, completing pre‑screening reports, and preparing case proposals and other related pre‑admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs, and supervises field staff assigned in assisting with the pre‑screening process.
• Accesses national/state/company account information, including account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third‑party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third‑party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for the client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community, assisting in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers, contacts identified referral sources and seeks referrals as appropriate, and records outcomes of calls while keeping the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios, and provides summary reports to management at requested intervals.
• Implements/maintains operational processes with up‑line management to ensure compliance with Company policies, requirements, and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities, including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have at least two years of experience with case management or a related discipline.
• Must be able to communicate both verbally and in writing.

Step Stone Family & Youth Services, an affiliate of Bright Spring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. Step Stone connects children and youth who need homes with foster families and offers foster care training, respite care, and support services. For young adults transitioning from foster care to independent living, Step Stone provides personalized guidance and training on basic life skills, including money management and education.

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