Customer Service

Job Title:

Cargo Agent – Customer Service

Company:
Delta Airlines |

Location:

Charleston, USA | Salary: $20-30 per hour

As a Cargo Agent, you will collaborate with an innovative team to ensure all shipments arrive on time and provide a great customer experience. You play a key role in maintaining Delta’s brand by displaying professionalism and a positive attitude in and outside of work.

• Operate ground support equipment, including tugs, forklifts, and tow tractors.
• Work shift hours of 20‑40 hours per week, including weekends and holidays.
• Lift, load, and transport cargo and mail to and from aircraft, ensuring timely and safe deliveries.
• Protect cargo and mail from damage, loss, and weather conditions.
• Operate scanners and computers to route mail and cargo efficiently.
• Perform safety‑aware behaviors in all operational activities and under time constraints.
• Repeat lifting and loading of shipments onto carts, ensuring each item is secured for its destination.
• Operate tugs, forklifts, and tow tractors within congested areas.

• Competitive salary and profit‑sharing program.
• 401(k) plan with company match up to 9%.
• Paid time off, including holidays, vacation, personal leave, and parental leave.
• Comprehensive health, dental, vision, and disability benefits.
• Family‑care support through fertility assistance, surrogacy, adoption assistance, lactation support, and caregiver coverage.
• Well‑being programs, employee assistance program, financial counseling, and extensive learning resources.
• Domestic and international flight benefits for employees and eligible family members.
• Career development opportunities, community service programs, and sustainability initiatives.
• Recognition and awards, as well as access to 500+ discounts through Delta Parks and other perks.

• High school diploma or GED (equivalent).
• Minimum 18 years of age.
• Valid driver’s license.
• Must be able to lift and move objects up to 50 pounds regularly and 70 pounds occasionally.
• Ability to work rotating schedules, including evenings, weekends, and holidays, in all weather conditions.
• Proficient in English with strong oral and written communication skills.
• Prior forklift operation or willing to receive training.
• Basic computer literacy and ability to use a laptop.
• Pass a pre‑employment drug screen and physical (PAT). An airport badge with a customs seal may be required.
• Pass a thorough background check and fingerprinting.
• Eligible to work in the United States.
• Ready to wear required company‑accepted personal protective equipment.
• COVID‑19 vaccination may be required if not already vaccinated.

• Experience in shipping freight and warehouse operations.
• Typing and computer skills beyond basic proficiency.