Sr. Operations Supervisor

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

CTDI is seeking an individual who has stellar leadership capabilities to fill our open Sr Operations Supervisor position. This role is responsible for overseeing all aspects of 2nd shift operations, ensuring productivity, quality, and safety standards are met. It requires strong leadership, problem‑solving skills, and the ability to drive continuous improvement while maintaining a positive and engaged workforce.

1st Shift
: 6:00AM - 2:30PM, Monday-Friday

• Supervise and lead 1st shift operations team, including supervisors and hourly employees
• Supervise production and technical activity of production lines
• Monitor departmental performance metrics to ensure production requirements are met
• Provide the first level of support for any escalated issue during work shifts
• Train, motivate, and support staff in all areas of company and departmental procedures and expectations
• Coach and counsel employees on performance deficiencies and documents as required as well as provide positive reinforcement and encouragement when performance is on target
• Complete employee attendance and payroll requirements
• Prepare and administer daily performance feedback and reporting as required
• Foster a culture of accountability, engagement, and teamwork

Ensure daily production goals are met or exceeded

Monitor workflow and adjust resources as needed to maintain efficiency

Implement and enforce company policies, procedures, and safety standards

Maintain high-quality standards and compliance with customer requirements

Review and analyze Pareto charts and other quality metrics to drive improvements

Support audits and ensure zero non-conformances

Identify process improvement opportunities and implement solutions

Collaborate with other shifts and departments to ensure consistency and best practices

Prepare and deliver shift performance reports to management

Communicate effectively with corporate program managers and other stakeholders

• Proven technical aptitude
• Excellent interpersonal skills with the ability to motivate employees
• Proactive problem solving ability
• Strong organizational and follow-up skills
• Excellent analytical, written, and verbal communication skills
• The ability to manage multiple tasks
• The ability to interact with and coach team members to production goals
• Excellent attention to detail
• Good PC skills with experience in Word and Excel applications
• Ability to interact professionally with the customer in written and verbal communications
• SAP Experience
• Lean, Six sigma and continuous process improvement knowledge and experience
• Availability to work a flexible schedule as needed, including planned and unplanned overtime which may include weekends
• Create and monitor KPIs as well as exceed KPIs
• Manage inventory control processes and drive quality through the operation
• Must lift objects of various shapes, sizes and weights
• Be able to stand, sit or walk for extended periods of time
• Ability to reach above head, bend, climb, push, pull, twist, squat and kneel
• Tolerate hot or cold warehouse environments.

• 2-5+ years leadership experience required, preferably in a high volume, fast paced, fulfillment environment
• Technical degree or certification preferred

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.