Public Safety Telecommunicator Job Charlotte area,Michigan USA,Customer Service/HelpDesk

Public Safety Telecommunicator

Under the direct supervision of the Central Dispatch Public Safety Telecommunication Supervisor, the Deputy Director, or the Director. The Public Safety Telecommunicator will relay information from emergency callers to the proper resources (Police, Fire, and EMS). Telecommunicators answer business, emergency, enhanced 9-1-1 and cellular 9-1-1 telephone lines. They are responsible for monitoring and dispatching 29 police, fire and emergency medical services (EMS) agencies within Eaton County.

They collect, store, retrieve and disseminate information vital to emergency service operations.

Essential Functions

Receive all incoming calls from the public requesting Police, Fire, and/or EMS.

Provide Emergency Medical Dispatching (EMD) when appropriate.

Determine which response agency is responsible for responding to the call for assistance and dispatches the appropriate unit(s).

Refer citizens to appropriate agencies or departments when call is not police, fire or EMS related.

Provide emergency assistance to callers until responding emergency units arrive and assume control of the situation.

Mitigate multiple situations simultaneously.

Monitor primary and secondary radio channels.

Conserve the knowledge of location and availability of all field units.

Maintain, update and apply accurate records by utilizing related information databases.

Gather, classify and supplement pertinent information obtained from the caller and enter it into the computer aided dispatch (CAD) system.

Operate a CAD console equipped with multiple computer terminals, including mapping and aerial photography.

Operate a radio console with multiple radio channels to dispatch police, fire and EMS agencies.

Monitor and control a large number of public safety resources throughout Eaton County.

Query and enter information (e.g. stolen articles, wanted persons, missing persons, criminal history checks, etc.) through Michigan's Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) data files.

May perform the duties of a Public Safety Telecommunications Supervisor in the absence of this person.

Perform such other related duties as directed by higher authority.

Other Functions

Train new Public Safety Telecommunicators and assist Telecommunication Supervisors in evaluating the progress and/or performance of employees.

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.

Minimum Qualifications

High school diploma or G.E.D. required. APCO 40 hour Basic Telecommunicator Course or equivalent preferred. The ideal candidate will have 1+ years of experience in administrative support, customer service, emergency communications, or in a fast paced multi-discipline environment. Must pass Critical applicant screening process. Must be a team player, possess strong keyboarding skills and follow procedures. The ideal candidate will be able to multitask, spell accurately and to speak English clearly and concisely.

Will possess the ability to exercise good judgment, think quickly, and take notes accurately and legibly. Will have good public relations skills, the ability to file alphabetically and chronologically, work independently and/or in cooperation with other emergency communications personnel, and possess the ability to remember details after the fact.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements /Working Conditions

Physical Requirements : {This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements}:

Eyesight corrected to 20/20 and ability to distinguish colors.
Hearing in both ears not less than 40 db. Ability to listen and speak by telephone and two-way radio.
Finger and wrist dexterity suitable for typing, keying data into computers, filing reports and handwriting.
Ability to sit for prolonged periods of time.
Ability to view and make selections using electronic keypads, switches and buttons.
Reaching and use of reference books, and manuals.
Changing paper and ink ribbons/cartridges on typewriters, printers and FAX machines.
Make and distribute photocopies and facsimile copies.
Distribution, filing and shredding of reports and documents.
Movement from one work station to another quickly.
Ability to perform multiple tasks simultaneously

Working Conditions:

Office environment -- shares work areas.
12 Hour Shifts.
Above average…