Senior Member Services Representative- Charlotte

Location:

1553 Lansing Rd, Charlotte, MI, 48813, United States

Employee Type:
Non Exempt

Provides thorough and accurate member service through opening accounts, loan services, and other related functions that meet the needs of the member and LAFCU by performing the following duties.

• Markets LAFCU products and services to members by having a thorough knowledge of all products and services.
• Serves as Membership Officer.
• Maintains knowledge of applicable policies and procedures to ensure compliance with required laws and regulations.
• Successfully completes required Regulatory Compliance training and other training as determined and required by Management.
• Opens accounts and offers services, including, but not limited to share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
• Processes check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
• Accepts transactions, including, but not limited to, monetary transactions.
• Assists members with inquiries and requests, NADA book values, and Notary services.
• Interviews loan applicants, completes loan application process including reviewing credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
• Advises members of loan alternatives and insurance products available or required.
• Makes recommendations for loan approval or denial to Loan Officer.
• Schedules and closes loans, providing disclosure information in accordance with applicable Regulations.
• Responsible for accurate documentation and balancing on a daily basis.
• Meets established individual and departmental goals.
• Opens and closes branch as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Under Michigan law, a person with a disability needing accommodation for this position must notify the employer in writing within 182 days after the need is known or reasonably should have been known that an accommodation was needed.

High school diploma or general education degree (GED); two years’ experience in member/customer service including, but not limited to sales/cross sales, consumer lending practices and procedures including interviewing applicants, document preparation, credit report evaluation for open end and closed end lending; demonstrated compliance knowledge, including, but not limited to Reg B, Reg E, Reg CC, US Patriot Act/OFAC including Bank Secrecy, Financial Privacy and Truth in Savings, Reg Z, and ECOA;

working experience with 10-key calculator and PC; or equivalent combination of education and experience.

Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write simple reports and correspondence. Ability to speak effectively to members or employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percent.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer skills including, but not limited to, word processing and Microsoft Office. Ability to cooperate with members/customers and co-workers in a professional manner, based on Excel Service Plus Standards; ability to accept and carry out new duties; ability to complete tasks and job functions accurately; demonstrated commitment to member service; demonstrated ability to use sound judgment in decision‑making based upon…