IT Service Desk Manager: Lead End-User Support
Job in
Charlotte, Eaton County, Michigan, 48813, USA
Listed on 2026-07-30
Listing for:
Eaton County
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Eaton County is seeking a Help Desk Manager to oversee daily IT Help Desk operations and end-user support services for county staff, public safety partners, and external agencies. You will lead a team of IT support technicians, enforce SLAs, and ensure timely resolutions across infrastructure, applications, and cybersecurity teams.
The role emphasizes improving the end-user experience, maintaining service levels, and coordinating with multiple departments to deliver reliable technology services.
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