Accounts Receivable​/Collections Specialist

Accounts Receivable / Collections Specialist

Summary: CRG is launching a search for a Collections Specialist for a fully onsite Accounts Receivable role in Ballantyne. In this role, you will be responsible for managing a dedicated portfolio of customer accounts to support cash flow, reduce delinquency risk, and resolve billing and payment issues. You would partner with internal teams and customers to research discrepancies, resolve disputes, and improve overall account health.

Schedule: 100% Onsite

Pay: $21.00 – $21.63 per hour

CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K – CRG matches up to 4%!
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

• Manage a portfolio of customer accounts, monitoring aging reports and collection activity
• Contact customers regarding outstanding balances and negotiate payment arrangements aligned with company policies
• Research and resolve billing discrepancies, payment disputes, and account reconciliation issues
• Partner with sales, customer service, and accounting teams to correct invoice errors and resolve root causes of delayed payments
• Document all collection activity accurately within the accounts receivable system
• Process customer refunds, write off requests, account adjustments, and cash application offsets as needed
• Analyze account trends and recommend strategies to improve cash flow and reduce risk
• Escalate unresolved or high-risk accounts appropriately

• High school diploma or GED required
• 1+ year of experience in accounts receivable, billing, collections, logistics, or related accounting role
• Experience managing commercial customer accounts highly preferred
• Strong analytical and problem-solving skills with attention to detail
• Ability to interpret contracts, invoices, and payment data to identify discrepancies
• Proficiency in Microsoft Excel and Microsoft Office
• Clear and professional written and verbal communication skills
• Ability to manage multiple accounts and prioritize workload effectively