Collections Specialist

Description We are looking for a Collections Specialist to support commercial receivables activities for a construction and contractor-focused organization in Charlotte, North Carolina. This Long-term Contract opportunity is well suited for someone who can manage business-to-business collections with professionalism, maintain strong customer relationships, and help protect cash flow through timely follow-up and sound credit judgment. The ideal candidate brings experience working with commercial accounts and is comfortable reviewing credit-related information while partnering with internal teams to resolve outstanding balances.

Responsibilities:

- Manage business-to-business collection efforts for commercial accounts by contacting customers, following up on past-due balances, and documenting account activity accurately.

- Review aging reports regularly to prioritize collection actions and reduce outstanding receivables in a timely manner.

- Evaluate credit-related information and assist with processing credit applications to support informed account decisions.

- Partner with sales, customer service, and accounting teams to investigate billing questions, payment disputes, and account discrepancies.

- Communicate professionally with clients to negotiate payment timing, secure commitments, and maintain positive business relationships.

- Support credit approval activities by reviewing account history and escalating higher-risk situations when appropriate.

- Maintain complete and organized records of collection correspondence, payment arrangements, and account status updates. Requirements - Experience handling B2B or commercial collections in a detail-focused business environment.

- Working knowledge of credit review processes, including credit applications and commercial account evaluation.

- Ability to assess account status, follow up consistently, and support credit approval decisions.

- Strong written and verbal communication skills for customer outreach and internal coordination.

- High attention to detail with the ability to maintain accurate account notes and documentation.

- Proficiency in standard accounting or receivables systems and comfort working with aging reports.

- Background in construction, contractor, or other project-based industries is a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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