Director, Finance & Billing Operations

We are seeking our first Director, Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure.

As Rockbot continues transforming how revenue flows through the business with Salesforce, Mule Soft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes. You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting.

This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation.

• Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams.
• Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products.
• Establish scalable billing policies, controls, workflows, and documentation.
• Drive collections performance, cash flow optimization, and DSO improvement.
• Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support.
• Manage Avalara sales tax compliance and exemption processing.
• Own billing support operations, identify recurring issues, and drive long-term process improvements.

• Partner closely with Sales, Rev Ops, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature.
• Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting.
• Identify and resolve data quality issues that create downstream billing and collections challenges.
• Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts.
• Continuously evaluate opportunities to improve automation, scalability, and operational efficiency.

Net Suite is Rockbot’s system of record for billing, accounts receivable, and revenue reporting. You will serve as the primary business owner and subject matter expert.

• Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation.
• Design solutions for complex billing scenarios, including:
• SaaS subscriptions
• Consumption and usage-based billing
• Hardware and inventory-related billing
• Professional services
• Enterprise PO-based contracts
• Multi-element arrangements
• Prepaid, ratable, and event-based revenue models
• Define system requirements, document solutions, and partner with technical teams on implementation.
• Support integrations between Salesforce, Mulesoft, and Net Suite to ensure accurate and scalable billing operations.
• Evaluate system enhancements and process improvements based on business impact and operational efficiency.

• Own billing and revenue reporting, including ARR, MRR, deferred revenue, collections performance, and operational KPIs.
• Manage license and royalty reporting requirements for content providers and strategic partners.
• Build dashboards and reporting that provide visibility into billing accuracy, collections performance, DSO, and operational health.
• Deliver actionable insights that improve decision-making and support company growth.

• 8+ years of experience in Billing Operations, Finance Operations, Revenue Operations, or Order-to-Cash functions within a B2B SaaS or technology environment.
• 5+ years managing a billing, finance operations, revenue operations, or order-to-cash function.
• Deep hands-on Net Suite expertise (4+ years). This role requires someone who has personally…