Billing Manager

Billing Manager Charlotte North Carolina Job  Billing Manager (Hybrid) Law Firm

Our client, a well-established and highly respected law firm, is seeking an experienced Billing Manager to lead its billing operations in a hybrid work environment. This is an excellent opportunity for a hands-on leader who enjoys managing people, improving processes, and partnering with attorneys and firm leadership to ensure accurate, timely, and client-focused billing operations.

The Billing Manager will oversee the firm’s day-to-day billing department, supervise a team of billing professionals, and serve as the primary resource for billing systems, e-billing platforms, reporting, and process improvements. The ideal candidate will have prior law firm billing management experience, exceptional leadership skills, and expertise with legal billing software and e-billing platforms.

• Manage the firm’s daily billing operations, ensuring timely and accurate client invoicing while meeting billing deadlines.
• Lead, mentor, train, and develop a team of billing professionals, fostering a collaborative and high-performing environment.
• Partner with attorneys, clients, and administrative staff to resolve billing inquiries, discrepancies, and client account issues.
• Ensure compliance with outside counsel billing guidelines and client-specific billing requirements.
• Oversee the firm’s e-billing operations, including maintaining billing systems, client instructions, billing rates, and electronic invoice submissions.
• Maintain and administer e-billing platforms, including Legal Tracker, Counsel Link, TyMetrix 360, Passport, Ascent, and other client billing portals.
• Generate and review prebills, billing reports, and audit reports to ensure billing accuracy and identify opportunities for improvement.
• Collaborate with the accounting team to ensure proper coding of expenses and accurate financial reporting.
• Maintain accurate billing records, payment information, and financial documentation in accordance with firm policies and accounting standards.
• Identify opportunities to improve billing workflows, streamline processes, and enhance operational efficiencies.
• Serve as a resource for billing system questions and assist with special projects as assigned.
• Ensure compliance with firm policies, client guidelines, and legal billing requirements.
• Provide backup support for key accounting and billing functions as needed.

• Supervise and develop the billing team through coaching, mentoring, and performance management.
• Promote accountability, collaboration, and exceptional client service.
• Establish best practices and standard operating procedures to improve consistency and efficiency.
• Lead process improvement initiatives and help implement new technologies and reporting tools.
• Partner with firm leadership to support strategic operational initiatives.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of five years of billing experience within a professional services environment.
• At least two years of experience managing and developing billing professionals.
• Law firm billing experience is strongly preferred.
• Experience with Elite 3E or a comparable legal billing system is highly preferred.
• Strong working knowledge of electronic billing platforms, including Legal Tracker, Counsel Link, TyMetrix 360, Passport, Ascent, and similar systems.
• Strong understanding of legal billing procedures, accounting principles, and financial reporting.
• Advanced Microsoft Excel skills with the ability to analyze data and generate meaningful reports.
• Excellent organizational, analytical, and problem‑solving skills.
• Outstanding written and verbal communication abilities with a strong customer service mindset.
• Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Experience leading process improvements and implementing operational efficiencies.
• Ability to work occasional evenings, weekends, or travel as business needs require.

The ideal candidate is a proactive, detail-oriented billing leader who thrives in a fast-paced law firm environment. They possess exceptional communication and leadership skills, enjoy mentoring teams, and have a proven track record of improving billing operations while delivering outstanding service to attorneys and clients. This individual is comfortable balancing day-to-day management responsibilities with strategic process improvements and is committed to accuracy, efficiency, and continuous improvement.

Hybrid

Legal / Law Firm

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Billing Manager