Accounts Receivable Coordinator

Charlotte, North Carolina, United States

Charlotte , North Carolina 28202 , United States

Full-time

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Material Handling Equipment, Parts, and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems
• WMS/WES/WCS solutions and Software
• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

As an Accounts Receivable Coordinator, you will be responsible for managing the invoicing and collection process to ensure timely receipt of payments from customers. This involves reviewing invoices, contacting customers regarding overdue payments, resolving account discrepancies, and providing exceptional customer service. Additionally, you will collaborate with cross-functional teams and assist in audit inquiries to maintain accurate financial records. By fulfilling these responsibilities, you will contribute to the efficient management of accounts receivable processes, maintain positive customer relationships, and support the overall financial integrity of the organization.

Invoice Management and Collection

• Perform necessary steps to ensure invoices are accurately generated and delivered to customers within stated terms. Document collection efforts in corresponding customer files to track payment status.
• Contact customers regarding aged invoice problems, initiate collection efforts, and communicate payment reminders to facilitate prompt payment processing.
• Resolve outstanding collections by examining customer payment plans, payment history, and credit lines, taking appropriate actions to secure payment.

Discrepancy Resolution

• Verify the validity of account discrepancies by obtaining and investigating information from sales, service departments, and customers. Reconcile customers' statements to ensure accuracy.
• Resolve valid or authorized deductions by entering adjusting entries and ensuring adherence to established credit terms and payment plans.
• Regularly interface with cross-functional Operations teams to address customer-related issues and facilitate efficient resolution of payment disputes or invoicing discrepancies.
• Escalate and notify AR Manager and Department Managers promptly of any disputes or invoicing issues that require higher-level intervention or resolution.

Reconciliation and Reporting

• Reconcile General Ledger cash accounts to ensure accuracy and completeness of financial records.
• Assist in researching unidentified receipts with the bank and/or customer to properly allocate funds and maintain accurate accounting records.

Customer Service and Support

• Provide exemplary customer service to both internal and external customers, addressing inquiries and concerns in a professional and timely manner.
• Process email requests related to accounts receivable inquiries, ensuring timely and accurate responses to internal and external stakeholders.
• Assist with internal and external audit inquiries by providing relevant documentation, explanations, and support as needed to ensure compliance with audit requirements.

Perform any other duties as assigned or required to support the company's overall operations and objectives.

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Associate's degree in accounting, business, or related field preferred; or
• 2-3 years of equivalent combination of education, training, and experience will be considered.

• Demonstrated willingness to learn about the organization, customer base, and role processes.
• Self-motivated, organized, and capable of swiftly…