Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join our team on a contract basis. This contract assignment is expected to support the organization for approximately two months, with the potential for a brief extension based on business demand. The person in this role will help maintain healthy accounts receivable operations, assist customers across multiple channels, and provide steady coverage for day-to-day credit and collections activities in a manufacturing-focused environment.

Responsibilities:

• Oversee commercial collections activities to help reduce outstanding balances and maintain timely customer payments.
• Review customer accounts, evaluate aging details, and follow up through clear written communication to resolve past-due invoices.
• Set up new customer accounts and maintain accurate credit-related records within internal systems and customer portals.
• Administer portal-based customer requirements, including invoice access, account updates, and documentation needed to support collections efforts.
• Manage credit hold decisions by monitoring account status and coordinating with internal stakeholders to support order flow and risk control.
• Prepare month-end accounts receivable reports and provide visibility into collection progress, aging trends, and open account issues.
• Support customers using the company's commerce and e-commerce platforms by addressing account questions related to billing, payments, and parts orders.
• Work within JDE Enterprise One and related tools to track receivables activity, update account information, and support daily collections operations.