Accounts Receivable Analyst

Schedule

Monday - Friday 8am - 4pm

Charlotte, NC

$21.63/hour

• Manage a portfolio of customer accounts, including reviewing account activity and sending customer statements.
• Establish and maintain communication with customers to resolve outstanding balances and support timely payments.
• Manage and resolve outstanding invoices and delinquent accounts, including negotiating payment terms in accordance with company guidelines.
• Partner with Sales Support, Customer Service, Accounts Receivable, and other internal teams to reconcile customer accounts and resolve payment issues.
• Serve as an escalation point for customer payment disputes and make recommendations regarding write-offs, account adjustments, and reconciliations.
• Audit and analyze aging reports, monitor collection efforts, and elevate unresolved delinquent accounts as appropriate.
• Research and resolve overdue balances and payment discrepancies through customer and internal follow-up.
• Partner with leadership to develop and recommend effective account management and collection strategies.
• Research invoices for billing accuracy and collaborate with internal business partners to resolve disputed invoices.
• Identify root causes of payment and billing disputes, communicate process deficiencies, and recommend and implement process improvements.
• Respond to customer inquiries promptly and professionally while meeting departmental productivity and performance goals.
• Maintain accurate customer contact information and collection activity within the designated collections system.
• Research, validate, and submit customer refunds, internal write-off requests, and cash application offset requests.
• Accurately document all collection activities, account updates, and customer communications within the Accounts Receivable system.

• High school diploma or general education degree required
• 1-3 years of related experience in freight transportation, logistics, accounting, billing, commercial accounts receivable, or cash applications; experience in the transportation or logistics industry strongly preferred.
• Solid ability to interpret contracts and research data to determine the root cause of issues.
• Advanced computer skills with an emphasis on Microsoft Office (Excel)
• Excellent verbal and written communication skills, including a professional appearance and demeanor, excellent phone etiquette and a good vocabulary.