Accounts Receivable Manager

Job Description

The Accounts Receivable Manager leads the Accounts Receivable operations for Major Appliances across the U.S. and Canada, including Collections, Deductions Management, and supports Cash Application, and dispute resolution activities. This role is responsible for driving operational performance, improving cash flow and NOWC, minimizing aged receivables and deductions, and ensuring exceptional service to both internal and external customers.

The role is accountable for managing key performance indicators including DSO, past due balances, deduction aging, collection effectiveness, and dispute resolution performance.

The ideal candidate is a hands‑on professional with strong analytical, relationship management, and problem‑solving skills who can balance operational execution with continuous improvement initiatives. This position serves as a key escalation point for customer issues, drives process improvements, and promotes a strong business partnering mindset across the organization.

• Lead Accounts Receivable activities for Major Appliances across the U.S. and Canada, including Collections, Deductions Management, and support to Cash Application process.
• Manage daily AR operations to ensure timely collection of receivables and resolution of customer disputes.
• Partner with GFSS teams or BPO to ensure collection, deduction, and cash application activities are executed effectively and in accordance with service level expectations.
• Serve as the primary escalation point for complex customer issues, collection challenges, and deduction disputes.
• Monitor customer payment behavior and implement strategies to improve collection performance and reduce aging.
• Continually review collection practices and processes to improve working capital performance and reduce delinquent accounts.

• Manage and oversee large, complex customer accounts to ensure timely payment, proper deduction handling, and dispute resolution.
• Analyze past due accounts and coordinate collection efforts through customer communication and cross‑functional collaboration.
• Review customer accounts for skipped, short‑paid, disputed, or misapplied payments and drive timely resolution.
• Review and manage orders on credit hold and coordinate with Credit, Sales, Billing, and Customer Service teams to support timely order releases within delegated authority.
• Ensure customer accounts are reconciled and maintained in compliance with company controls and policies.

• Develop strong relationships with but not limited to Sales, Commercial Finance, Credit, Logistics, Operations, Accounting, Pricing, Returns, and Customer Service teams.
• Proactively communicate risks related to past due balances, deductions, disputes, and order blocks.
• Partner with Sales and Commercial teams to resolve customer concerns while balancing risk management and business objectives.
• Support initiatives that improve customer experience and strengthen the overall Order‑to‑Cash process.
• Promote collaboration and accountability across all stakeholders involved in receivables management.

• Monitor and drive performance against key AR metrics, including:
  • DSO
  • Past Due Accounts
  • Deduction Aging
  • Collection Effectiveness
  • Dispute Resolution Cycle Time
  • Cash Application Accuracy
• Conduct regular aging reviews and establish action plans to address collection and deduction challenges.
• Identify process improvement opportunities and lead initiatives to enhance efficiency, controls, and customer experience.
• Utilize High Radius, SAP, and other systems to improve collections performance and account visibility.
• Support implementation of best practices aligned with Global Process Owners (GPO) and Shared…