Senior Billing Specialist

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Full-time Regular Charlotte, NC, US

3 days ago Requisition

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people with a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

And that’s where you come in.

This position is based at the headquarters in Charlotte.

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The position is a unique opportunity to

Provide end-to-end billing execution across all products and customer types, including standard commercial and E-Rate customers. This role ensures accurate order entry, timely invoicing, proper cash application, and effective resolution of billing issues while maintaining compliance with internal controls and billing policies.

In addition to supporting the standard commercial customers, the Senior Billing Specialist is responsible for administering and executing all billing activities related to Conterra's E-Rate customers and programs. This role ensures accurate invoicing, compliance with Universal Service Administrative Company (USAC) requirements, funding documentation management, reimbursement support, audit readiness, and coordination between Legal, Finance, Operations, Sales, Customer Care, and E-Rate program stakeholders.

The position serves as the subject matter expert for E-Rate billing processes and works closely with the Billing, Collections, Service Delivery, and accounting teams to maintain compliance while supporting timely revenue recognition and cash collection.

To be successful in this position

You possess a strong understanding of billing processes and have the aptitude and willingness to learn the complexities of telecom billing specifically. You must possess the ability to comprehend the Company’s catalog of products and services, correlating that knowledge to billing charges.

You possess high standards with respect to accuracy, discipline and accountability. You have demonstrated commitment to delivering timely and error-free invoices on each billing cycle.

You exhibit excellent verbal and written communication skills and able to communicate complex billing situations effortlessly. You excel in time management and self-motivation andable to manage multiple priorities and deadlines.

You are passionate about providing excellent customer service to both external and internal customers, ensuring that both are treated with respect and dignity.

You are a problem solver and able to work collaboratively in a cross-functional environment.

What you will be doing

• Manage end-to-end E-Rate billing activities for all eligible customers and contracts.
• Prepare and process monthly E-Rate invoices and billing adjustments.
• Ensure billing aligns with approved funding commitments, contract terms, and service delivery milestones.
• Validate customer billing accuracy prior to invoice issuance.
• Monitor E-Rate billing schedules and ensure compliance with funding requirements.
• Maintain documentation…