Service Coordinator

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Client's team as a Service Coordinator, where you’ll play a pivotal role in ensuring seamless scheduling, dispatching, and technician support for our HVAC service operations.

What You’ll Do:

• Assign and schedule HVAC technicians for service calls, balancing location, skill set, and job urgency.
• Communicate with customers to confirm appointments, provide ETAs, and address inquiries professionally.
• Monitor daily job statuses and adjust schedules to accommodate urgent requests or changes.
• Create, track, and close work orders in the ERP system with precise documentation.
• Ensure technicians are equipped with the necessary tools, parts, and information for each job.
• Enter service repair quotes and manage weekly technician payroll preparation.
• Serve as the main point of contact for technicians, addressing questions and resolving issues.
• Coordinate after-hours emergency service requests to ensure critical jobs are completed promptly.
• Track and report key performance metrics, including compliance, response times, and customer satisfaction.

• Ensure adherence to safety and regulatory guidelines within the HVAC industry.
• Communicate safety protocols to technicians and maintain compliance requirements.

What We’re Looking For:

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to multitask effectively in a fast-paced environment.
• Familiarity with dispatch software or CRM systems (preferred, but not required).
• Basic knowledge of HVAC terminology and processes (preferred, but not required).

Why Join Us?

We’re committed to supporting our employees with competitive benefits and opportunities for growth:

• Paid Vacation and generous 401(k) match.
• Comprehensive Medical, Dental, Vision, and RX Drug Insurance.
• Life and Accidental Death Insurance.
• Short- and Long-Term Disability Insurance.
• Employee Assistance Program for personal and professional well-being.
• Commitment to employee safety and career growth opportunities.

Not Applicable

Full-time

Administrative and Project Management

Facilities Services and HVAC and Refrigeration Equipment Manufacturing