Sales Order Processing and Sales Office Clerk
Listed on 2026-02-13
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Administrative/Clerical
Sales Administrator, Office Administrator/ Coordinator -
Sales
Sales Administrator, Office Administrator/ Coordinator
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Benefits/Perks
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
We are seeking a Customer Service, Sales Order Processing & Sales Office Clerk who provides front‑line support to customers and ensures smooth handling of all sales‑related administrative tasks. This role manages the full order cycle—from inquiry to delivery—while supporting the sales team and maintaining high standards of accuracy, communication, and customer satisfaction.
ResponsibilitiesServe as the first point of contact for customer inquiries via phone, email, and in person.
Provide product, pricing, and order information in a timely and professional manner.
Resolve customer issues, escalating complex cases when necessary.
Maintain accurate customer records and update account information as needed.
Sales Order ProcessingEnter and process customer orders accurately into Quickbooks.
Verify pricing, product availability, delivery dates, and terms before confirming orders.
Coordinate with logistics, warehouse, and production teams to ensure timely fulfillment.
Monitor order status and proactively communicate updates or delays to customers and internal teams.
Prepare quotations, sales confirmations, shipping documents, and invoices.
Ensure compliance with internal policies regarding order approval, credit limits, and documentation.
Sales Office SupportProvide administrative assistance to the Sales Manager and sales team.
Maintain organized digital and physical filing systems for contracts, price lists, and customer documentation.
Support sales reporting activities, including monthly sales reports and KPI tracking.
Monitor stock levels and collaborate with purchasing for replenishment when needed.
QualificationsHigh school diploma or equivalent; associate or bachelor’s degree preferred.
Experience in customer service, order processing, or sales administration.
Strong communication and interpersonal skills.
Solid organizational abilities and high attention to detail.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Experience with Quickbooks Desktop.
Ability to multitask and manage varying priorities in a fast‑paced environment.
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