Advanced Medical Support Assistant

The Advanced Medical Support Assistant (AMSA) for the Patient Administration Section (PAS) serves as an Enrollment and Eligibility specialist for the Health and Travel benefits section. The AMSA will provide record keeping, administrative and data support for Admissions (ED), Eligibility, Decedent Affairs and Special Registry, Beneficiary Travel, Patient Funds, Emergency Department Administrative Support, Special Mode Transportation and Travel.

The Advanced Medical Support Assistant (AMSA) is a foundational role within the Patient Administration Section (PAS) at the Charlotte HCC. The AMSA provides a high level of administrative and data support to the PAS to include the Community-Based Outpatient Clinics (CBOCs) as well as to the Salisbury VAMC. The AMSA determines eligibility for VA healthcare and is responsible for running data reports for unverified status of applications, and incomplete encounter management errors due to any administrative data input.

The incumbent will be responsible for ensuring accurate, timely and consistent information is entered into the appropriate database and will support the management information components of all health eligibility related programs.

Duties of the Advanced Medical Support Assistant (AMSA) include but are not limited to:

* Supports patient safety standards by requiring the correct Veterans Affairs identification of all patients

* Validates, collects, scans and update patient demographic and health insurance information

* Determines eligibility criteria

* Registers veterans within a timely manner

* Provide exceptional customer service

* Accurately generates patient data cards for Veterans applying for care using the Veterans Health Identification Card system (VHIC)

* Assists with patient vesting and assuring appropriate monitoring and reporting is accomplished within established time frames

* Process Beneficiary Travel claim requests using the beneficiary Travel Self Service System (BTSSS)

* Determines eligibility for the Beneficiary Travel program and process requests

* Determine which of several control points to utilize

* Maintain manual and electronic accounting records

* Perform regular reconciliations and adjusting account balances

* Contacts approving officials to authorize obligations and requests for additions, deductions and/or movement of funds

* Arranges modes of transportations

* Makes special arrangements according to travelers medical condition and preference, with high priority emphasis on spinal cord, brain injury and OEF/OIF/OND patients.

* Responsible for scheduling, canceling, re-scheduling patient's appointments and/or consults

* Screen/ receive calls in a courteous and timely manner and provide information in accordance with privacy rules

* Ensure that all necessary health/administrative information is integrated into computerized patient record system (CPRS)

* Have a solid knowledge of multiple electronic systems such as VISTA and Microsoft Office Suite

This list of job duties is not inclusive of all duties associated with this position.

Work Schedule:

Monday - Friday 8am - 4:30pm

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS):
Not Authorized