LOA Coordinator

A nationwide food service client of ours is looking for a Leave of Absence (LOA) Coordinator to support employees and managers through the leave administration process. This role plays a critical part in ensuring compliance, accuracy, and a positive employee experience while managing high-volume leave requests across multiple regulatory programs. The LOA Coordinator serves as a key point of contact for associates navigating complex leave situations and works closely with internal systems and stakeholders to ensure timely, compliant outcomes.

Opportunity: Contract (6 months, with potential 90-day extensions)

Location: Remote

Pay Rate: $20.00/hour

• Assist managers and associates with Family and Medical Leave (FMLA), state leave programs, and related absence inquiries.
• Review file notes and clearly explain leave policies, processes, and next steps to employees and managers.
• Capture accurate information from high-volume inbound calls and update records in the CRM, Absence Tracker, and other leave systems.
• Research and resolve discrepancies related to leave requests, documentation, and eligibility.

• Apply working knowledge of federal and state leave regulations to ensure policy compliance.
• Compile and submit required employee data for state leave programs as applicable.
• Manage associated leave tasks, including Helix case management, document routing, and email scan processing.
• Ensure all leave cases are properly documented and maintained within the Absence Tracker system.

• Communicate leave updates and changes via phone, Helix cases, and Absence Tracker tools.
• Balance multiple priorities in a fast-paced environment with frequent interruptions.
• Provide timely, professional follow-up to employees and managers throughout the leave lifecycle.

• Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
• Working knowledge of federal and state leave regulations, including FMLA; state-specific leave experience strongly preferred.
• Minimum of 3 years of experience in a customer support or call‑center-based environment.
• Strong phone presence with excellent verbal communication and active listening skills.
• Highly organized and detail-oriented with strong analytical and problem-solving abilities.
• Proven ability to manage high call volumes, multitask, and prioritize effectively in a dynamic, high-pressure setting.
• Proficiency with Microsoft Office tools, including Excel, Word, Teams, and Office 365.
• Experience with Short-Term Disability (STD) and ADA processes is a plus.