Mail Operations Specialist

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Christian Purpose and Expectations:
All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Distribution Services is located on the campus of the Billy Graham Evangelistic Association headquarters and occupies approximately 15,000 sq.ft. in a fast‑paced production and mail handling environment serving all ministry areas of the Billy Graham Evangelistic Association. BGEA Distribution Services provides multifaceted printing, mailing and order fulfillment services. Responsibilities also include shipping and receiving of materials, controlling larger quantities of inventory while supporting multiple ministry platforms as they proclaim the Gospel of Jesus Christ…Always Good News.

The Mail Operations Specialist position performs a variety of operational, maintenance, training, and related mailing responsibilities in a high‑volume, diverse product mailing environment. Maintains focus and flexibility in a fast‑paced, rapidly changing work environment. Takes initiative in learning all aspects of processing a variety of mailings. Consistently uses this knowledge to uphold the highest standards of quality and productivity.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Demonstrates sustained initiative in seeking knowledge and training in the areas of equipment operation, mail preparation and departmental procedures
• Communicates essential information, work progress and concerns in a timely fashion to team members and management
• Utilizes extensive knowledge of USPS and Distribution Services procedures and is responsible for the proper preparation of assigned mailings
• As a team member, takes direction well and consistently assists fellow mailers in the completion of assignments
• Sorts and delivers inter‑office mail for the HQ, Library and Archive facility
• Prepares daily mail shipments for ministry field offices including Samaritans Purse, BRB, The Cove, Montreat and Canada
• Prepares parcel package shipments for UPS, Fed‑Ex, USPS and other mail services
• Makes creative, practical recommendations on how to improve the efficiency, effectiveness and quality of processing mailings
• Ability to quickly switch jobs while maintaining focus and attention to detail; able to remain calm while under pressure in order to meet deadlines
• Assists in the fulfillment of orders as assigned by Fulfillment & Inventory Supervisor

• Able to train team members in the basic operation of mail operations equipment
• Assembly and fulfilling orders for BGEA Ministry initiatives, Non‑IDs, FOL and Response Center kits as needed
• Other duties as assigned

• Prior experience working in a production environment helpful
• Must have good interpersonal skills and be able to learn and follow lines of communication and authority
• Ability to use a PC and accompanying software, Excel and Word
• Ability to proficiently and accurately follow all Distribution Services and appropriate USPS procedures
• Must have high school diploma or GED
• Ability to safely operate mailing and…