Customer Service Representative

Position Overview:

The Customer Service Representative, is responsible for the successful administration and operational execution of Pre-Licensing and Post-Licensing, communication. This role serves as the central coordination point between students, instructors, sponsors, regulatory agencies, and internal teams — ensuring a high-quality educational experience and full compliance with state licensing requirements. This position requires a detail-oriented professional with strong organizational skills, a commitment to accuracy, and the ability to manage multiple concurrent priorities.

The Program Coordinator plays a key role in student success, regulatory compliance, instructor support, sponsor relations, and operational excellence.

Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs.

• Send course welcome communications, exam information, completion requirements, and deadline reminders.
• Communicate exam eligibility, retake procedures, and next steps following course completion.
• Provide guidance regarding licensing applications, background checks, and state exam registration.
• Conduct proactive student outreach and follow-up to support successful completion and licensure.
• Document and track student feedback to identify trends and opportunities for improvement.
• Respond to student inquiries and provide operational support related to course participation.

• Coordinate operational activities for classroom, livestream, and online education programs.
• Load and administer progress exams, final exams, and exam preparation materials.
• Monitor student completion of required coursework and preparation activities.
• Verify student eligibility for final examinations and manage pass/fail processing and notifications.
• Coordinate exam scheduling, retake processes, and all exam-related communications.
• Maintain accurate student records and course completion documentation.
• Ensure timely completion of course evaluations and student engagement activities.

• Prepare and submit required reports and course summaries to state regulatory agencies.
• Verify course completion records, enrollment counts, pass/fail results, and reporting accuracy.
• Ensure compliance with all Commission reporting requirements and established deadlines.
• Maintain documentation supporting course completion and regulatory submissions.
• Research and resolve discrepancies in student records and reporting data.
• Coordinate corrections and updates to previously submitted records as necessary.

• Provide instructors with class rosters, student progress reports, and final course results.
• Communicate pass/fail outcomes and course completion information to instructors.
• Coordinate administrative activities supporting course delivery.
• Serve as liaison between instructors and internal operational teams.
• Support the successful execution of education programs and instructor needs.

• Coordinate Continuing Education sponsorship programs and related partnerships.
• Serve as the primary operational contact for sponsors participating in educational programs and events.
• Manage sponsor communications, scheduling logistics, and fulfillment of sponsorship commitments.
• Maintain sponsor records and participation tracking.
• Support sponsor retention through responsive communication and effective program execution.

• Coordinate career expos, networking events, and student engagement initiatives.
• Manage event logistics, registrations, communications, vendor coordination, and preparation.
• Serve as the primary point of contact for participating employers, sponsors, and attendees.
• Track attendance, participation, and event outcomes.
• Support initiatives designed to increase student engagement and career placement opportunities.

• Utilize student information systems, learning management systems, CRM platforms, and internal databases.
• Maintain operational spreadsheets, tracking tools, and program records.
• Generate reports related to enrollments, completion rates, pass/fail outcomes, and operational performance.
• Audit data for accuracy and completeness across internal and external reporting systems.

• Document operational procedures and maintain up-to-date process documentation.
• Identify opportunities to improve efficiency, accuracy, compliance, and the student experience.
• Assist with the implementation of new operational processes and systems.
• Participate in special projects and departmental initiatives.
• Support continuous improvement efforts across the Education Operations function.

• Associate degree or equivalent combination of education and work experience.
• Two or more years of experience in program coordination, education administration, operations, customer service, or a related field.
• Strong…