Police Support Technician - DCI

Department:
Charlotte-Mecklenburg Police Department Salary: $25.00 - $30.34 Commensurate with Experience

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

The Police Support Technician requires detailed responsible work in maintaining accurate records of both paper and electronic format. This position is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter and code accurate information into a variety of computer data bases to include the National Crime Information Center (NCIC) and the State of North Carolina’s Department of Criminal Information (DCI) system.

• Accurately create, enter, and code information into multiple computer databases, including the National Crime Information Center (NCIC) and the North Carolina Department of Criminal Information (DCI) system.
• Input data such as file numbers, new or updated records, and documentation codes to support accurate information retrieval and reporting.
• Perform general administrative and office duties to support departmental operations.
• Sort, organize, and classify information in accordance with established guidelines and procedures.
• Respond to inquiries regarding records, files, and database information.
• Maintain detailed logs of materials filed or removed using both manual and computerized systems and generate reports as required.
• Retrieve, copy, and deliver information from files in response to authorized requests.
• File materials in proper storage locations according to classification and identification standards.
• Remove or dispose of outdated, unnecessary, or inactive records in compliance with file maintenance and legal retention requirements.
• Conduct regular inspections of records and files to ensure correct placement, legibility, and condition.
• Exhibit a professional, customer service–oriented demeanor in all interactions.
• Review and prepare correspondence for accuracy, formatting, and completeness prior to final submission.
• Perform additional duties as assigned to support the mission and goals of the department.

• High School Graduate or equivalent with one (1) year of related experience
• Must be U.S Citizen

• Associate’s degree

• Ability to communicate effectively, orally and in writing
• Ability to establish effective working relationships with other employees and members of the public
• Ability to multi-task between two or more activities or sources of information
• Ability to respond independently and quickly
• Ability to maintain confidentiality of records information
• Ability to demonstrate and maintain good judgement
• Ability to accurately evaluate information and situations/ make appropriate decisions based on information
• Ability to adapt to changing technologies and learn functionality of new equipment and systems.
• Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal service
• Ability to respond independently and quickly

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

• Essential and marginal functions may require maintaining the physical condition necessary for sitting,…