General Office Assistant

Flood Medics is Hiring a General Office Assistant!

Location: Charlotte, NC
Work Location: In-Person
Schedule: Monday - Friday 9am - 5pm (some Saturdays on rotation)
Pay Rate: $18.00 - $24.00 per hour
Employment Type: Full-Time

Flood Medics is seeking a reliable and customer-focused General Office Assistant to join our team in Charlotte, NC. As the first point of contact for customers experiencing water damage emergencies, you'll play a critical role in delivering exceptional service while helping coordinate restoration efforts.

This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people during stressful situations, and excels 'll support daily office operations, coordinate technician schedules, communicate with customers, and help keep our restoration projects running smoothly.

• Weekdays:
  Approximately 9:00 AM - 5:00 PM EST
• Saturdays (On-Rotation):
  Approximately 8:00 AM - 4:00 PM EST

• Answer incoming calls professionally, including emergency service requests.
• Gather information regarding water damage incidents and provide reassurance to customers.
• Follow up with customers via phone, email, and text regarding job status and scheduling.
• Serve as a primary point of contact for customers, insurance representatives, and vendors.

• Coordinate mitigation crews, technicians, and restoration appointments.
• Manage scheduling to ensure efficient response times and resource utilization.
• Maintain job logs and scheduling records accurately.

• Perform data entry, filing, scanning, and document management.
• Prepare job packets and assist with office documentation.
• Handle incoming and outgoing mail, emails, and correspondence.
• Maintain office organization and support team members as needed.

• High School Diploma or GED.
• Minimum 1-2 years of office, administrative, or customer service experience.
• Excellent phone etiquette and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook).
• General computer proficiency.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to remain calm, empathetic, and professional during emergency situations.

• Experience in restoration, construction, HVAC, plumbing, or other service-based industries.
• Experience with scheduling software or CRM systems.
• Experience with collections activities and payment follow-up.
• Familiarity with insurance-related documentation or inquiries.
• Basic understanding of water damage mitigation or restoration processes.

• Paid Time Off (PTO)
• Employee Discount
• Competitive Hourly Pay
• Growth Opportunities
• Supportive Family-Owned Business Environment
• Industry-Specific Training