Front Desk Supervisor – Charlotte Ballet

Founded in 1970, Charlotte Ballet is known for its strong dancers and versatile repertoire, ranging from classical ballet to bold, contemporary works. The company’s professional dancers annually present performances in Charlotte, N.C., during a season spanning from October to June. The Company is also rebuilding our reputation as a distinct voice within the dance field through touring strategies that reach and diversify dance audiences beyond Charlotte.

Charlotte Ballet Academy trains students annually and the company has nationally recognized educational and community programs.

Charlotte Ballet operates the Patricia McBride and Jean-Pierre Bonnefoux Center for Dance in uptown Charlotte. The Center for Dance houses administrative and rehearsal spaces, as well as a 200-seat theater. Our vision is fueled by creativity with a commitment to diversity, equity and access to education and expression. We inspire individuals and communities to explore the boundless potential of the imagination.

We value Community, Equity & Inclusion, Respect, Integrity, Creativity and Excellence.

Front Desk Supervisor

The Academy

Manager of Academy Engagement

Full-Time, Non Exempt

Typically, the Front Desk Supervisor has the morning shift from 8:30AM-4:30PM, Monday through Friday. This may adjust depending on scheduling needs.

• Monitor main entrance and exit; grant visitor access through secured entry system.
• Request students to check in at the front desk upon arrival.
• Monitor student pick-up procedures as evening classes conclude to ensure student safety.
• Serve as the initial point of contact for walk-up visitors and direct them appropriately.
• Maintain a clean, organized, and professional reception area.
• Accept deliveries and sort incoming mail.

• Serve as the primary point of contact for internal departments, communicating relevant program, event, and operational information to Front Desk Representatives.
• Coordinate and manage special projects for Academy staff.
• Manage Adult Drop-In registration, waitlists, and payment processing.
• Write and distribute staff newsletters to communicate key updates and information.
• Develop, maintain, and update the Front Desk Operations Binder, including Active Net procedures and Academy policies.
• Assist with administrative functions in Active Net, including updating customer profiles, adding skills, and providing class rosters to instructors.
• Act as the first point of contact for patron concerns and inquiries, escalating issues as needed.
• Manage and respond to [email protected] emails, directing inquiries to the appropriate departments.
• Answer the Charlotte Ballet main phone line, forward calls, and relay messages.
• Take messages and direct questions to the appropriate department or employee.
• Address general questions from patrons, students, parents, and visitors.
• Create and manage weekly schedules for all part-time Front Desk Representatives.
• Assist with the recruitment, onboarding, and training of Front Desk staff.
• Support other departments with administrative and operational projects as approved by the Academy Experience Manager (e.g., assisting with costume organization, performance preparation, and supply management).

• 2-3 years’ experience in a customer-facing and engagement role
• Experience managing a small team in a customer service capacity
• Strong organizational skills, attention to detail, ability to manage multiple priorities, exceptional ambassador of Charlotte Ballet values, computer and systems knowledge
• Ability to motivate and inspire others

This role is in the office on site at Charlotte Ballet.

$17 hourly

• Medical, dental, vision and life insurance
• Generous PTO and paid holidays
• 403(b) matching contribution
• Discounted performances
• Internal opportunities for growth and development
• Volunteer opportunities within the arts community