Hospitality Coordinator

Charlotte, North Carolina, United States

As a 100% Employee-Owned company,
Robert

E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid company holidays
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

The Hospitality Coordinator is a critical role for R.E. Mason, and we are looking for somebody skilled, energetic, eager to learn, and able to handle multitasking without issue. The successful candidate will maintain a professional appearance at all times, as this role directs all incoming calls, greeting all visitors, prospective job candidates, and customers at our offices. Additionally, this position is responsible for managing the handling and distribution of all incoming and outgoing US Mail, UPS, and FEDEX packages.

This position is also responsible for placing office supply, snack, and drink orders, as well as other administrative tasks as needed.

• This person will ensure that our office is welcoming for visitors and comfortable for our Associates.
• High level of professionalism – no participation in gossip, politics, or activity that betrays confidences, or creates a disharmonious workplace
• This role will act as the receptionist to greet visitors, customers, and vendors as they enter the main lobby.
• Prepare and provide guest badges and sign-in all visitors to our building.
• A critical function of this role is to provide phone support for the multi-line phone system, including call forwarding to appropriate departments/associates and taking messages for the appropriate teams when they are unavailable to take a call.
• Manage the handling and distribution of all incoming mail.
• Handle outgoing mail, shredding, and other office tasks.
• Support the office team with miscellaneous projects as needed (photocopies, building binders, laminating, scanning files).
• Manage catering orders for company-sponsored meetings and events.
• Overtime hours for before and/or after-hours events will be required on an as needed basis, sometimes with short notice.
• Order snacks, drinks, and office supplies.
• Other tasks as needed.

• Customer service oriented.
• Strong verbal and written communication skills.
• Time management and organizational skills.
• Working knowledge of Microsoft Office and all of its products.
• The ideal candidate will be a self-motivated individual who maintains a high level of professionalism and is a strong team player.
• This role may require strict confidentiality at times.

• Previous receptionist…