Residential Services - Inspection Coordinator

Follow your calling, Find your career

Salary Range: $25.53 - $27/hourly

Thisis a non-exempt (hourly) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

AtMecklenburg County, you’ll have the chance to build a career as unique as youare with support, inclusive culture and technology to become the best versionof you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Working at Mecklenburg County for LUESA, (Land Use and Environmental Service Agency) youwill help to provide key services that will contribute to an exceptional quality of life for Mecklenburg County residents. LUESA’s responsibilities range from enforcing building and zoning codes to managing water and air resources for future generations.

Working with LUESA provides an opportunity topartner with some of the most creative minds and inspiring leaders. If you are interested in working for a collaborative team that is driven by success and innovation you have found the right organization. We welcome talented,high-energy, fun team members to partner with our community to enhance our quality of life through environmental stewardship and economic vitality.

The Inspection Coordinator will be working the Residential Permitting and Inspections Team in support of permitting and inspections functions within Mecklenburg County. Interactions will be in person, via phone, e-mail or text.

Perform progressively responsible administrative, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in support of the office and field inspectors in the permitting process.

• Assist with inspection scheduling as needed
• Support inspection itinerary changes
• Facilitate sending utility codes and emergency connection requests as needed
• Handle customer calls from contractors,homeowners, inspectors and supervisors via a call center line and direct phoneline
• Monitor shared email boxes within team

• Keep team inspector checklists updated and distribute to other Code Enforcement Teams
• Provide back up for Commercial Inspection Coordinator as needed
• Facilitate the organization of Inspection team's holiday vacation requests sheets and other calendaring needs
• Handle customer complaints and advise customers or triage their needs to ensure good customer satisfaction
• Prepare written correspondence as needed
• Participate in staff or customer meetings as requested, composing and distributing meeting minutes that record information.
• Other tasks as directed by manager or department needs.

• Minimum of four years of administrative experience

• High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted?:
  Yes

• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges

• Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written

• Knowledge of
• Administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and…