Engineering Assistant

Department:
Storm Water Services Department Salary: $28.30 - $40.67

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

This position is an opportunity to work with the Storm Water Services Land Development Section. The team is seeking someone who is detail-oriented with a customer service focus who can provide support for the Storm Water Engineering Plan Review and Erosion Control teams. This position is administrative and will help manage land development permitting tasks and assist customers through the land development process.

$28.30 - $35.37/hr commensurate with Experience

• Assist the engineering and erosion control teams with administrative support for permitting and regulatory field operations
• Review and process close-out documents for residential development projects as well as other administrative forms, reports, and supporting documentation
• Serve as primary point of contact for Storm Water building permit hold releases
• Coordinate customer service requests and track case activity
• Prepare, process, and distribute regulatory correspondence, including certified mail and enforcement notices
• Schedule preconstruction meetings and coordinate calendars with customers and staff
• Process administrative forms, reports, and case files, and maintain documents in accordance with record retention requirements
• Perform all other duties as assigned

• Effective written and verbal communication skills
• Excellent interpersonal and customer service skills
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools
• Ability to learn City and County Accela permitting systems
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to plan, prioritize and organize work and complete assignments with minimal supervision
• Adaptable and willing to support multiple teams with changing priorities
• Ability to quickly learn and adapt to department-specific processes, tools, and terminology
• Committed to accuracy, consistency, and continuous process improvement

• Familiarity with land development and/or building permitting
• Experience with Accela permitting system
• Ability to interpret construction plans

High School Graduate or equivalent and one year of work experience Associate’s degree

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and…