Senior Management Specialist - Distribution Control Center

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Provides advanced-level work management support for PGO Grid Operations DCC, ensuring accurate and timely execution of work that supports safety, reliability, storm restoration, and cost management. Utilizes in-depth knowledge to solve complex problems, drive process improvements, and coordinate cross-functional workflows to deliver a strong customer experience. Responsible for effective communication, work tracking, financial accuracy, and reporting while supporting leadership and daily operations.

Plays a key role in emergency response and supports a culture of safety, engagement, and continuous improvement.

Maintains excellent customer service to operations, management and customers.

• Demonstrates advanced knowledge and is able to participate in continuous improvement initiatives.
• Requires in-depth knowledge and experience; solves complex problems-skilled and trains others.
• Proactively collaborate with other work groups to ensure desired customer experience - skilled at communicating daily with employees and leaders to ensure customer's needs are met.
• Ensure efficient and effective workflow across all work groups supported.
• Reports job status details to appropriate personnel as needed.
• Effectively communicates with leadership and employees regarding proper execution of work.
• Manages tasks to ensure accurate billing, invoicing, and expenses are done in a timely manner.
• Maintains confidential information in a professional and discreet manner.
• Achieves acceptable level of availability during normal work schedule, for special projects and circumstances, and for emergency or storm restoration after hours and on weekends.
• Monitors various reports to ensure process adherence to a ensure work is scheduled to meet an established timeline.
• Uses software applications (e.g. Word, PowerPoint, Excel) and systems to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc.
• Supports leadership with daily operations and needs such as scheduling, answering phones, expense reports, travel arrangements, and meeting coordination and organization. Uses the appropriate applications, software, and systems to support these responsibilities.
• Appropriately dispatches daily work to field performers.
• Performs tasks, as assigned to support the organization.

• Works with leadership and employees to ensure timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
• Applies cost-effective decision making in the utilization of O&M finances to ensure the facility is safe, clean, and organized for operations.
• Verifies and applies correct general ledger account accounting in all work-related applications and functions.
• Creates reconciliation of credit cards and creation of expense reports (for self and team members, as assigned) for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied.
• Adheres to monthly accrual timelines and system entry cut-off dates. Ensures all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
• Reconciles work order materials, labor and equipment accurately.
• Collaborates with DCC Supervisors and Managers to ensure timesheets are accurately completed and recorded in time management system in accordance with…