Executive Assistant

• Schedule/Timezone: Monday to Friday, U.S. Pacific Standard Time (PST) hours
• Location: 100% Remote (Latin America Candidates Only)

Are you a sharp, proactive operational partner who thrives on bringing structure, clarity, and discipline to a high-energy founder?

This role supports the founder and executive leader of a premier field-services and commercial plumbing business alongside a secondary, lower-touch venture. Rather than traditional administrative schedule-management, this position acts as the primary filter, operational force-multiplier, and communication anchor for a high-performing leader who excels in high-pressure deal-making and problem-solving. We are looking for an assertive, highly discerning assistant who can take complete ownership of daily communication, protect executive focus, and turn operational noise into organized, actionable insight.

• Own Inbox Operations End-to-End: Triage incoming correspondence, filter noise, and learn to draft and send routine emails directly in the executive’s voice within six months.
• Execute Context-First Triage: Apply an "ask the next question" standard to gather critical context (property history, addresses, key decision-makers, opportunity scale) before bringing items to the executive.
• Identify High-Value Opportunities: Distinguish critical business requests and high-scale opportunities (property management, new territories, service escalations) from generic cold outreach or low-priority tasks.
• Protect Executive Time & Rhythm: Strictly enforce an established weekly schedule, including protected focus days, field-work mornings, and office blocks, permitting deviations only with explicit sign-off.
• Maintain Communication Integrity: Draft, proofread, and tone-check outgoing written communications to ensure accuracy, professionalism, and appropriate nuance.
• Monitor Accountability & Delegation: Calmly and factually track delegated tasks, documenting non-compliance early so issues can be handled strategically rather than reactively.
• Manage Travel & Expenses: Coordinate end-to-end travel arrangements, itineraries, and expense tracking platforms (Concur, Ramp).
• Cross-Business Coordination: Maintain full ownership of the primary business inbox while remaining fluent across both related ventures to navigate overlapping discussions seamlessly.
• Strategic Escalation: Serve as a strict gatekeeper, escalating only high-priority issues, specifically anything involving financial commitments, contracts, off-hours scheduling, personal contact details, or personnel matters.

• Executive Support
  
  Experience:
  
  Proven track record directly supporting a founder or senior executive, preferably in fast-paced, hands-on industries (trades, field services, or operational businesses) over rigid corporate environments.
• Assertive & Direct Communication: Willingness to push back constructively, ask blunt clarifying questions, and offer honest feedback without default deference.
• Resilience Under Pressure: Even-keeled demeanor capable of handling fast-paced, demanding, or terse moments calmly and professionally.
• Exceptional Written English: Flawless spelling, grammar, and a keen ear for tone control and message refinement.
• High-Level Triage & Discretion: Independent judgment to differentiate between genuine opportunity, routine operational needs, and cold sales pitch noise, while maintaining absolute confidentiality.
• Technical Proficiency: Mastery of Google Workspace, MS Office, modern calendar scheduling tools, and expense platforms (Concur, Ramp).
• Availability: Ability to work full-time hours aligned with U.S. Pacific Standard Time (PST), Monday through Friday.

• Prior experience supporting a multi-company founder or serial entrepreneur.
• Familiarity with the trades, plumbing, or field-service industries.
• Experience working alongside executives who utilize hands-off, SOP-driven management frameworks.

This is not a standard, passive administrative role. It is a strategic partnership where your gatekeeping and operational discipline directly drive business growth. You will enjoy the stability of a reliable Monday-through-Friday schedule with fully protected weekends, a competitive USD hourly rate, and the dynamic environment of working directly with an accomplished entrepreneur. If you take pride in bringing calm organization to fast-moving operations and being the indispensable right hand to a founder, this is the perfect place to make your mark.