Administrative Assistant

Position: Administrative Assistant I
Why work for us?

At Childress Klein, we're reimagining the world of real estate. Together, we collaborate with our clients, investors, and the communities we serve to create cutting-edge environments that foster connection, intelligence, and prosperity. We're acutely aware of the impact our developments have on cities, which is why we're committed to giving back through charitable initiatives and implementing sustainable solutions that empower both our clients and communities to be more resourceful, resilient, and regenerative.

When you join our team, you're embraced by a culture that values dedication, effective communication, and inclusivity. We go the extra mile to invest in our employees' growth, offering a multitude of personal and professional development opportunities. This isn't just a job—it's the start of a flourishing career. It's no wonder we were honored with the title of being one of Charlotte's Best Places to Work in 2022!

What you’ll be doing :

To administer parking requests and other services to monthly parkers, tenants, and customers of Childress Klein managed parking facilities. Provide administrative support to the on-site parking staff, as well as building management.

What you’ll be responsible for:

Provide assistance, information, and resolution to parkers who call in with inquiries and complaints.

Provide excellent customer service duties for the parking division, including receiving all incoming phone calls, emails, and assisting walk-in customers.

Operate parking software; process registrations and cancellations; verify, input, and update information in parker records; run weekly and monthly reports; create invoices; apply payments to correct accounts; reconcile and audit invoices and payments to parking database; send out receipts as requested; process daily reports and record parking automation deposits delivered from the parking ambassador.

Accurately maintain inventory of parking access devices, including issuance, returns, testing for functionality, processing deposit and first-month payments and ensuring a reasonable inventory is maintained.

Accurately maintain and update parking databases and customer accounts.

Manage administrative side of event parking, including informing customers of validation options, working directly with customers to process validation orders, invoicing, maintaining accurate records and validation logs, and processing validation tickets as needed.

Manage and maintain validation tickets for parking and building management office.

Assisting with AR administrative duties including but not limited to information and monetary reporting, collection of past due payments, and communications to management and Accounting as required.

Maintain proficiency with all systems and databases required to perform job duties, including learning to operate and utilize new systems as necessary.

Provide administrative support for the parking managers and department, as well as building management, including data entry, filing, and mailing correspondence. Support parking ambassadors’ patrol via generating weekly tag listing with appropriate updates.

Process all parking invoices (i.e. company paid accounts, individual parker payments, client parking bill back program, and other validation requests associated with the automated encoder), monitor aged receivables, contact past due customers, and collect revenue on a timely basis.

Provide emergency response during building fire and emergency situations.

Assist parking management in the monitoring of garage lot vacancy and the leasing of monthly parking spaces; ensure accuracy of the parking access database.

What we need from you:

Education and/or Experience Associate’s degree in a related field; two years experience in an…