Medical Front Desk Specialist

Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily patient-facing operations in North Carolina. This long-term contract opportunity is ideal for someone who is organized, detail-oriented, and comfortable assisting a diverse patient population in a fast-paced clinical setting. The person in this role will help create a welcoming experience while ensuring scheduling, registration, and communication tasks are handled accurately and efficiently.

Responsibilities:

• Welcome patients and visitors courteously, providing front desk support and creating a positive first impression.
• Coordinate procedure and appointment scheduling in accordance with office guidelines, while managing cancellations, confirmations, and open time slots effectively.
• Verify patient identity and review registration details to ensure records are complete, accurate, and ready for care delivery.
• Collect and relay important patient information to the appropriate clinical or administrative team members in a timely manner.
• Communicate clearly with patients, providers, and coworkers, using interpreter support when needed to ensure understanding.
• Assist with front office workflow by maintaining organized schedules, supporting referral or priority lists, and helping optimize daily coverage.
• Follow established policies, safety practices, and patient rights standards in all interactions and administrative activities.
• Contribute to quality improvement efforts by participating in meetings, training, and process feedback activities that support excellent patient service.