Automotive Service Advisor

Job Description

We are seeking an organized and detailed Service Advisor to join our winning team at Scott Clark Nissan, the number one volume Nissan store in the Charlotte area. Our fully remodeled facility has 25 climate‑controlled service bays and produces nearly 300+ units per month.

We offer a fun work environment and many perks, such as Saturday grill‑outs and team off‑sites, and we invest in your career goals. Whether you’re looking to be part of the sales or service team, we want to see you succeed.

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. We are open to candidates who are new to the automotive industry who have a desire to learn and move forward in their career!

• Medical
• Dental
• Vision
• Short & long term disability and life insurance
• 401k

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance based on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow‑up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

• Minimum 1 year experience in automotive industry
• Bilingual in Spanish & English is a huge plus
• Knowledge of automobiles
  
  Positive attitude
• High volume mentality
• KPI focused