Client Services Consultant II

The Client Services Consultant II role offers administrative and consultative support along with exceptional customer service to National Accounts group insurance clients. The Client Services Consultant II also partners strategically with the account team, Account Executives and other internal partners to manage the overall customer relationships.

Key

Roles and Responsibilities include the following:

* Functions as the primary point of contact for clients regarding administrative inquiries. This role also acts as a liaison between the client and internal Met Life teams, delivers consultative solutions, advocates on behalf of customers, ensures prompt resolution of client concerns, leads customer-related projects, and maintains comprehensive knowledge of each client's plan design. The Client Services Consultant must deliver outstanding service and ensure client satisfaction.

* Leads and participates in both external customer and internal-facing presentations and meetings.

* Establishes comprehensive procedures and reports, reviews contractual documents and plan certificates, and ensures precise data entry into Met Life systems.

* Participates in and prepares for annual stewardship meetings, finalist meetings and other strategic planning meetings required with clients and brokers.

* Participates in client onsite and virtual benefit fairs, vendor summits, and wellness events as required.

* Serves as a liaison and collaborates with internal partners to facilitate effective problem resolution and troubleshooting.

* Assists with client requested audits.

* Works with the Financial team to complete client reports, analyze results, and identify trends.

* Works closely with Underwriting, Contracts, and Plan Master to promptly process all plan design changes specific to each client.

* In coordination with the Implementation team, this role oversees and coordinates implementation of new benefit coverages, as well as the integration of additional Met Life products for each client.

* Maintains awareness and knowledge of Met Life's and competitors' products and trends.

* Perform other related duties as assigned or required.

Essential Business Experience and Technical

Skills:

Required:

* 1-2 years of relevant experience.

* Possesses comprehensive knowledge of both core and voluntary Group Benefits products, including Dental, Life, Disability, Vision, Pet, Auto & Home, Accident and Health, Critical Illness, and Hospital Indemnity coverage.

* Skilled in using Microsoft Office Suite, including Word, Excel, and PowerPoint.

* Strong organizational, interpersonal, and written and verbal communication skills.

* Proficient with Teams, Zoom, Webex, Google Meet, and other meeting platforms.

* Excellent project management abilities, such as effective problem-solving, keen attention to detail, strong analytical thinking, and clear decision-making.

* Skilled at aligning client expectations with what Met Life can deliver.

* Demonstrates initiative in acquiring business knowledge and actively pursues opportunities for personal growth and development.

* High School diploma required; BS/BA preferred.

* 10% travel is required with the role.

The expected salary range for this position is $63,500 - $85,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About Met Life

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, Met Life, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At Met Life, it's #All…