Account Delivery Manager

Updated:
Mar 27, 2025 - The Account Delivery Manager oversees multi-departmental areas and strategic business plans aligning with corporate objectives, ensuring project support and organizational growth. Specializes in coaching and mentoring, manages the annual compensation review, and monitors team and individual performance against organizational goals. Ensures compliance with SLAs, spearheads analysis of departmental and client reporting to drive service excellence and improvement.

Job Summary:

• Ensure print files are timely manner from IT
• Management of Singpost to ensure timely mailing
• Holdmail Process which includes collection, destruction, monitoring, and annual fees charging.
• Monthly reporting of uncollected Holdmail and Holdmail Decommissioning tracking
• Manage the full cycle of Returned Mail process including blocking/unblock account, monitoring and reporting. Coordination with the Front Office to confirm mailing addresses with clients.
• Handle ad-hoc requests for retrieval of advice/statements
• Handle ad-hoc/mass mailing requests from Marketing and various project teams
• Inventory management includes procurement of paper, envelops and marketing materials
• As part of Record Retention and Disposal, sort, and pack documents by retention periods and send them for offsite archival

Skills on Resume:

• Print Management (Hard Skills)
• Process Management (Hard Skills)
• Reporting (Hard Skills)
• Mail Coordination (Hard Skills)
• Client Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Record Retention (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Ensuring Empired meets and/or exceeds its obligations as per the contract deliverables including SLAs, OLAs, and KPIs.
• Ensuring Empired achieves a high level of client satisfaction with respect to delivery of all required services.
• Ensure Empired and customer expectations are met as part of strategic alignment.
• Drive continual services improvement initiatives across the account that benefit both Empired and the Client
• Drive risk management to ensure risks are identified, assessed, mitigations defined, and the risks are maintained.
• Maintain and develop relationships with key customer stakeholders
• Ensure Customers are aware of Empired Service Offering, Marketing Events and campaigns
• Work with customers to uplift and cross sell attach Empired services to existing customers where there is natural fit or requirement
• Maintain, within the Empired CRM, a list of qualified sales opportunities
• Report and attend regular sales cadence meetings within the Adelaide Sales office
• Maintain and uplift annual sales within designated account list to an agreed specified amount

Skills on Resume:

• Contract Management (Hard Skills)
• Client Satisfaction (Soft Skills)
• Strategic Alignment (Hard Skills)
• Service Improvement Management (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Responsible for the successful delivery of the portfolio of projects and services in own domain according to agreed KPIs like revenue, cost control, engagement margin and customer satisfaction
• Analyzing Clients’ business needs in context of Big Data/Analytics architecture
• Collaboration with Client in order to set direction for Big Data/Analytics business transformation
• Work with delivery organization to turn business ideas into actionable innovations
• Preparing project proposals according to corporate procedures
• Ensuring compliance of IT solutions with Clients' business needs
• Managing relationship with Clients
• Active involvement in developing follow up business
• Contributing to internal community by defining the standards (technology and process related), best practices, lessons learned, etc.

Skills on Resume:

• Project Management (Hard Skills)
• Business Analysis (Hard Skills)
• Proposal Preparation (Hard Skills)
• IT Compliance (Hard Skills)
• Client Relationship Management (Hard Skills)
• Community Contribution (Soft Skills)

Job Summary:

• Manages large multi-departmental areas or…