Client Service Specialist

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
** Role:
Client Service Specialist
***
* Location:

Charlotte, North Carolina
** At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.
** You’ll Own It
** With
** 6,000 employee shareholders owning 34% of the company**, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
** You’ll Be Empowered
** We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
** You’ll Be Part of Something Bigger
** Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

The Client Service Specialist plays a critical role in supporting the end-to-end client lifecycle—from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests.

You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client Service Representative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence.
** Client Onboarding & Data Management
*** Collect and organize client data to support onboarding, renewals, and program changes.
* Maintain accurate records in internal systems, ensuring data integrity and audit readiness.
* Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience.
** Placement & Renewal Support
*** Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities.
* Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details.
* Track key renewal milestones and ensure timely completion of all deliverables.
** Proposal & Binding
*** Develop draft client proposals, including financing options, coverage summaries, and supporting documentation.
* Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems.
* Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients.
** Billing & Accounting Coordination
*** Partner with accounting teams to manage invoices, allocations,…