Operation Support Technician; OST Lead

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The OST Lead is a client‑facing leadership role responsible for overseeing the Operations Support Technician team and coordinating room setup and high‑end audio‑visual operations for live, virtual, and hybrid client meetings and events. This position serves as the primary liaison between the OST team, meetings and events team, and facilities management while ensuring equipment is functional, safe, and professionally presented. The role requires strong leadership capabilities, technical audio‑visual expertise, and exceptional client service skills to deliver seamless event experiences across multiple venues.

• Supervising and coordinating daily OST activities to ensure timely setup, refresh, and removal of equipment across all venues
• Serving as the direct line of communication between the OST team, meetings/events team, and facilities management
• Overseeing meeting and training room daily refresh operations including furniture configuration and setup
• Meeting with guests on‑site to ensure needs are met and equipment setup is working properly
• Coordinating setup, tear‑down, and equipment logistics across multiple events
• Operating and overseeing various audio‑visual equipment for live and virtual events
• Conducting team meetings and participating in venue planning sessions (event orders, pre‑event planning)
• Supervising preventative maintenance programs to keep equipment presentable, functional, and compliant with safety protocols
• Managing scheduling for evening and weekend work requirements and coordinating physical inventory counts

Requirements:

• 5+ years of customer service, hospitality, or event coordination experience
• 3-5 years of audio‑visual experience
• Valid driver’s license for operation of company vehicles
• Advanced problem‑solving and communication skills
• Proven ability to manage multiple priorities and coordinate between teams
• Ability to work flexible hours including evenings and weekends as needed

• Leadership or supervisory experience
• Experience in facilities management or soft services coordination

Salary: $62,000 - $66,000 / year

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On‑site – Charlotte, NC

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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