NC​/SC Lead Title Coordinator

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within mortgage loan files. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

• Acts as the team’s resource and subject matter expert to answer questions and create resolutions using past experience, best practices and sound judgment
• Assists in scheduling and coordinating team activities
• May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct performance evaluations
• Troubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertise

• Perform work that is varied and that may be complex in character and may handle escalated issues and transactions
• Executes special or continuous research and complex data analysis
• Some evaluation, originality or ingenuity is required

• No formal supervisory responsibility but provides guidance, mentoring and leadership to less experienced team members
• May assign tasks and monitor work flow
• Receives general supervision and is competent to perform most aspects of the job independently
• Works under general supervision applying well established techniques, procedures or specific standards
• Sets own priorities; relies on experience and judgment to plan and accomplish goals
• Work is reviewed for soundness of judgment and overall accuracy

• Strong MS Office skill set
• Excellent verbal/written communication skills
• Must be able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Leadership skills
• Demonstrated leadership, organizational and problem solving skills
• Exercises confidence, sound judgment and independent decision making skills
• Ability to understand and execute policy and procedures
• Emerging leader skills
• Establishes effective working relationships at the work group level
• Drives enhancements to department processes and procedures through regular recommendations

• High School diploma or equivalent; some college preferred

• 4+ years’ directly related experience
• Demonstrated leadership
• Familiarity with Home Mortgage Disclosure Act a plus
• HUD or closing experience is a plus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

Pay Range: $26.88 - $35.82 Hourly, Remote. This hiring…