Supply Chain Quality Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsible for ensuring consistent, high-quality operations across the regional supply chain network. This includes oversight of third-party vendors, standardizing processes across all vendor hubs, and maintaining quality from warehouse to retail to final customer delivery. This role is a key driver of quality assurance, root cause analysis, audit execution, and Lean/Six Sigma-based continuous improvement.

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Provide strategic oversight and day-to-day guidance to third-party vendors.
• Ensure execution of quality programs and drive measurable defect reduction across vendor operations.
• Develop, implement, and maintain consistent quality standards and operating procedures across all vendor hubs to ensure uniformity, compliance, and performance alignment.
• Conduct audits and inspections across facilities to ensure compliance with defined quality standards. Includes product quality checks, shipment audits, documentation reviews, and process assessments.
• Lead structured investigations into quality issues.
• Apply problem-solving methodologies (e.g., 5 Whys, Fishbone, DMAIC) to identify root causes and implement corrective/preventive actions.
• Monitor run rates and key operational metrics. Analyze variances to identify inefficiencies or quality risks and recommend process changes.
• Champion Lean manufacturing practices and process flow optimization in warehouses and plants.
• Provide training and coaching on continuous improvement tools. Green or Black Belt preferred.
• Partner with regional teams and vendor partners to embed quality culture, conduct process training, and elevate overall operational standards.

• Strong problem-solving and analytical skills
• Expertise in quality systems, Lean/Continuous Improvement, and root cause analysis
• Experience standardizing processes across multi-site or multi-vendor environments
• Excellent communication and stakeholder management skills
• Proficiency in Microsoft Office (Excel, PowerPoint); data visualization or analytics tools a plus
• Ability to work in a fast-paced environment and manage multiple priorities
• Valid driver’s license and acceptable driving record per company policy

• Bachelor’s degree in supply chain, Engineering, Operations, or Quality Management; or equivalent experience

• 2+ years in supply chain quality, process improvement, or audit roles
• Experience managing or coordinating third-party vendor relationships
• Experience with standardized process implementation across distributed sites

• Six Sigma Green Belt or Black Belt highly preferred

• 50-75% Travel Required

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Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.