Night Shift Technical Operations Lead

** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** What this job involves:
** This position combines operations specialist functions with team and shift coordination responsibilities. You'll oversee critical building systems monitoring, incident management, and ensure seamless facility operations while leading and coordinating assigned team members. This role requires managing multiple priorities in a fast-paced environment while maintaining exceptional client service standards.
** Your day-to-day tasks will include:*
* • Monitor client assets including network systems, alarms, and building automation to ensure full operational status and escalate any potential impacts
• Coordinate and manage building-related incidents, determining severity levels and executing appropriate notifications to occupants, engineering staff, and stakeholders
• Ensure compliance with policies and procedures for alarm management, mechanical infrastructure monitoring, fire and life safety systems, and record keeping
• Track, escalate, and communicate incidents with business disruption potential through established protocols and channels
• Assist field operations with equipment troubleshooting using building automation system data, trend analysis, and system overrides
• Monitor and coordinate building shutdown activities through automation systems and validate vendor activity approvals
• Conduct proactive virtual tours of facility systems to verify proper operation and identify potential issues
• Generate, process, and manage work orders in designated systems while dispatching technicians and following up appropriately
• Review, manage, and issue shift reports while providing coaching, training, and quality assurance oversight for team members
** Desired experience and technical skills:
**** Requirements:*
* • High School diploma or GED equivalent
• Strong proficiency in computer applications including Word and Excel
• Excellent written and verbal communication skills
• Proven ability to develop accurate periodic reports under critical client-defined deadlines
• Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
• Self-starter capability with ability to work effectively in fast-paced, high-volume environments
• Flexibility for varied shifts including nights and weekends
• Analytical skills to assess system operations, identify problems/malfunctions, and implement corrective actions
• Understanding of technology, software applications, and computer systems
• Strong customer focus and customer service orientation
• Excellent interpersonal skills and ability to remain calm during stressful or emergency situations
** Preferred:*
* • Degree or education in technology-related field from accredited university/college
• Experience with Building Automation Systems (BAS)
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* Location:

** Charlotte, NC
** Shift/

Schedule:

** 3rd shift/ evening shift
** Salary:** $61,000 - $76,000 / year

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
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* Location:

** On-site –Charlotte, NCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!
** Personalized benefits that support personal well-being and growth:
** JLL recognizes the impact that the workplace can have on your wellness, so we offer a…