Business Analyst IT IV

Primary Talent Partners has a new contract opening for a Business Analyst IT IV with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension. This is a hybrid position – 3 days a week in office.

Pay: $60.00 – $65.00/hr ; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

We are seeking a Process Improvement Consultant to support Consulting Services engagements by analyzing current-state processes, identifying pain points and inefficiencies, and co-designing practical, future-state solutions. This role partners closely with business leaders, cross-functional teams, and internal consultants to improve the efficiency, effectiveness, and experience of critical business processes. This is a hands‑on, problem‑solving role for someone who is equally comfortable mapping a process, facilitating a room, and turning insight into action.

• Assess current-state processes through stakeholder interviews, workshops, data analysis, and observation.
• Identify pain points, bottlenecks, redundancies, risks, and waste across people, process, and technology.
• Design future-state processes that improve flow, clarity, customer experience, and outcomes.
• Develop clear process maps, journey maps, value stream maps, and swimlane diagrams.

• Identify and recommend process improvement opportunities using Lean, continuous improvement, or human-centered design approaches.
• Partner with teams to prioritize improvements based on impact, effort, and feasibility.
• Support implementation through pilots, experiments, and iterative improvements.
  
  Define success metrics and help teams track and sustain improvements.

• Facilitate working sessions, workshops, and problem-solving meetings with diverse stakeholders.
• Translate complex process challenges into simple, shared understanding.
• Act as a trusted advisor—balancing analytical rigor with empathy and influence.

• Work as part of an internal consulting team, supporting multiple engagements across the enterprise.
• Contribute to consulting playbooks, templates, and best practices.
• Coach teams and leaders on process thinking and continuous improvement mindsets.

• Bachelor’s degree in Business, Engineering, Operations, Industrial Engineering, or a related field (or equivalent experience).
• 5 years of experience in process improvement, operations, consulting, or continuous improvement roles.
• Proven experience analyzing current-state vs. future-state processes.
• Strong facilitation and stakeholder engagement skills.
• Ability to synthesize qualitative and quantitative inputs into clear, actionable insights.
• Experience creating process documentation and visuals (process maps, journey maps, value streams).

• Experience in internal consulting, management consulting, or enterprise transformation environments.
  
  Familiarity with Lean, Six Sigma, PDCA, Kaizen, or similar methodologies.
• Exposure to human-centered design or customer experience improvement.
• Experience working in large, matrixed organizations.
• Lean Six Sigma certification (Green Belt or Black Belt) or equivalent is a plus.

• Systems thinker who sees end-to-end flow, not just local optimization.
• Comfortable navigating ambiguity and “messy middle” problems.
• Strong communicator—able to meet people where they are.
• Pragmatic: focused on real improvement, not theoretical perfection.
• Curious, collaborative, and improvement-obsessed (in a healthy way).

Primary Talent Partners is an Equal Opportunity / Affidavit Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.