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Dispatcher, Business

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Tip Top Garage Doors
Full Time position
Listed on 2026-03-11
Job specializations:
  • Business
    Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 18 - 20 USD Hourly USD 18.00 20.00 HOUR
Job Description & How to Apply Below

Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

What You'll Do
  • Schedule and dispatch service and repair calls based on technician location, availability, and skillset
  • Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs
  • Communicate clearly and professionally with technicians, customers, and management throughout the day
  • Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place
  • Optimize routes to reduce drive time, improve efficiency, and minimize callbacks
  • Serve as a primary point of contact for customers—answering questions and setting clear expectations
  • Accurately document customer interactions and ensure proper follow-up
  • Handle inbound calls and route them appropriately
  • Support the office and operations team with additional administrative tasks as needed
What We're Looking For
  • High school diploma or equivalent
  • 1–3 years of dispatching, scheduling, or service coordination experience
  • Garage door industry experience preferred
  • Familiarity with Service Titan or similar scheduling software is highly desirable
  • Strong multitasking, organization, and time-management skills
  • Clear, professional written and verbal communication
  • Calm, solution-focused mindset under pressure
  • Team-oriented attitude with a willingness to jump in and help where needed
  • Comfortable using computers and learning new systems quickly
What We Offer
  • Competitive hourly pay: $18–$20/hr (DOE)
  • Health, Dental & Vision Insurance
  • Paid Time Off & Paid Holidays
  • 401(k) with company match
  • Employee discounts & referral bonuses
  • Ongoing training and development
  • A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you're ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

Apply today and help keep our operations—and our customers—moving forward.

Tip Top Garage Doors is an Equal Opportunity Employer (AA/EOE/M/F/V/D). In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

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