Quality Program Manager, Solar

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Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all
, we are an uncompromising energy company that makes coming clean a no brainer. Our award‑winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end‑to‑end solutions for whole‑home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote‑from‑within culture that prioritizes talent development, career growth, and purpose‑driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance.

Join us in building a brighter, cleaner world.

Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system.

Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

This position will be based in Charlotte, NC

This position will report into the VP, Operations Program

The Quality Program Manager is responsible for standardizing the deployment of high‑quality, code‑compliant residential solar and storage installations performed by Light Reach Certified Installers. This role balances process optimization and technical training to ensure solar assets remain functional and efficient throughout their 25‑year lifecycle. As a key bridge between internal and external stakeholders, you will develop training materials for the Light Reach Quality Control (QC) Technician team and lead programmatic initiatives that drive simplicity, consistency, and operational excellence.

• Documentation Ownership:
  Own the development of documentation and standards culminating in policies and SOPs for EPC project approval requirements.
• Standards Evolution:
  Continuously evolve quality standards as new products and programs are integrated into the business.
• Asset Performance:
  Balance project rigor against asset health metrics, refining standards based on pipeline data and partner feedback.
• Continuous Improvement:
  Develop portfolio performance benchmarks and feedback loops to increase approval success rates while upholding high performance standards.
• Technology Integration:
  Partner with the tech product team to drive throughput efficiencies and reduce external friction within the platform.
• Stakeholder Management:
  Partner with internal and external stakeholders in the development, implementation and iteration of core programs and programmatic elements.
• New Product Enablement:
  Partner with OEMs, Asset Management, Policy, Business Development and Quality Control Leadership to assess and incorporate new equipment into the Palmetto equipment ecosystem.

• Subject Matter Expertise:
  Provide project feedback, programmatic insights, and technical product expertise to external partners.
• Onboarding & Support:
  Support operational onboarding for new partners and support ongoing pipeline review.
• Targeted Intervention:
  Proactively identify partners requiring additional support and develop methods to render…