Senior Product Manager

Overview

The Senior Product Manager, Supplier at Avid Xchange is responsible for delivering exceptional experiences for our customers by shaping products and processes that drive adoption, reduce friction, and create measurable value. This role combines customer-centric thinking with technical and operational execution, ensuring that both the front-end experience and backend integrations work seamlessly to meet customer needs.

• Set long-term strategic objectives for product lines, ensuring alignment with market and business needs.
• Lead product lifecycle ideation, planning, and execution, managing complex dependencies and aligning development with business strategy.
• Use data-driven insights to identify conversion barriers, diagnose adoption challenges, and implement strategies that improve engagement and retention.
• Create functional prototypes using AI-assisted design and development tools to test ideas, gather stakeholder feedback, and reduce dependency on traditional requirements-heavy processes.
• Develop a strategic vision based on deep customer and market insights to position products effectively.
• Measure and optimize key metrics for user engagement and retention across products.
• Align performance metrics with overarching business strategies, evaluating product performance throughout its lifecycle.

• Education: Bachelor's degree in a relevant field; a Master’s degree or MBA is preferred. Additional certifications in Product Management or leadership are advantageous
• Experience:
  • 7 or more years in product management with a proven track record of leading product teams and driving product strategy and execution
  • Demonstrated experience working with engineering teams to deliver scalable solutions and collaborating with Sales and Operations on go-to-market strategies
  • Proven ability to manage complex systems and integrations, balancing strategic vision with operational execution
  • Strong understanding of rules engine and business process orchestration
  • Strong understanding of PDLC & SDLC life cycles
  • Ability to envision and drive new customer centric business cases using AI

• Expertise in building customer-centric platforms, business process workflow and business process orchestration
• Knowledge of ACH, Virtual Cards, and other payment modalities is preferred.
• Ability to align product initiatives with compliance, legal, risk, fraud management, and operational efficiency goals in the payment’s domain.
• Strong analytical skills to assess market trends, user needs, and technology innovations.

Avid Xchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. At Avid Xchange,
mindset is everything
. We are Connected
as People
, Growth Minded
, and Customer Obsessed
. The three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. Avid Xchange is proud to be Certified™ as Great Place to Work®.

• A go-getter with an entrepreneurial mindset – that meansyou arenot afraid of taking risks,winning bigorfacing the unknown.
• Someone who understands that business ispeople centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused onmaking a difference for our customers. Avid Xchange exists to help solve complex problems for our customers so we can all realize our potential.

Avid Xchange teammates (we call them Avid Xers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our Avid Xers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At Avid Xchange, we are building more than a tech company – we are building an experience.

We remain committed to a…