General Manager, Site Operations

General Manager, Site Operations

THE
· TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE
· TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world's most iconic properties and brands, we elevate live events to make them unforgettable.

Headquartered in Los Angeles, THE
· TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

We are seeking a General Manager, Site Operations, reporting to the Associate Vice President, Solutions, to serve as the central coordination and accountability point for the Charlotte Branding & Signage operation.

This role is responsible for driving the daily operating rhythm of the site, maintaining visibility across active work, coordinating cross-functional priorities, and ensuring projects move through project management, design, prepress, print production, warehouse/shipping, and delivery with clarity, discipline, and urgency.

Acting as the connective layer between Charlotte operations and functional leadership, this role supports alignment, issue resolution, schedule management, and execution accountability across all active work. The General Manager will ensure priorities are clear, risks are surfaced early, blockers are removed, and deliverables remain on track in support of client commitments and overall site performance.

This role requires a leader who can operate effectively in a matrixed environment, influence across functions, create structure in a fast-moving operation, and drive accountability while maintaining strong team collaboration and client focus.

The General Manager, Site Operations operates as the site-level execution integrator and operating cadence leader, accountable for:

• Owning and maintaining visibility to the end-to-end master schedule for Charlotte-driven work
• Coordinating priorities across project management, design, prepress, print production, warehouse/shipping, and delivery
• Driving execution discipline, milestone accountability, and timely escalation of risks or capacity constraints
• Creating site-level reporting and communication rhythms that improve transparency across Charlotte and broader LIVE
  · TEAM leadership
• Removing blockers, resolving competing priorities, and ensuring teams stay aligned to client commitments
• Identifying process gaps and driving continuous improvement across scheduling, handoffs, workflows, and reporting

This role is not intended to replace functional leadership across project management, design, print, or production. Instead, it provides site-level coordination, prioritization, operating visibility, and escalation support to ensure the Charlotte operation runs with clarity and consistency.

Key responsibilities include:

• Master Schedule Ownership & Execution Control
• Project Delivery Governance
• Site Reporting & Visibility
• Cross-Functional Coordination
• Issue Resolution & Escalation Management
• Client Delivery Support
• Continuous Improvement
• Leadership & Matrix Influence

Success metrics include:

• Improved visibility to all active Charlotte work and site-level priorities
• Stronger adherence to master schedules, production timelines, and delivery commitments
• Fewer avoidable last-minute escalations, handoff breakdowns, and preventable delays
• Improved cross-functional alignment across project management, design, prepress, production, warehouse/shipping, and delivery
• Timely escalation of risks, capacity constraints, and decision needs with clear recommendations
• Creation of more scalable, repeatable site operating rhythms and process standards

What we're looking for:

• Required
  
  Skills and Abilities
• Education and Experience

What we offer:

• Professional Development
• Generous Time Off
• Parental Leave
• Retirement Plan
• Healthcare
• Ancillary
• Commuter Benefits

THE
· TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.