Sr Manager, Software Engineering - Stores Post Purchase

Innovate in Charlotte

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below,

The primary purpose of this role is to lead the engineering team responsible for the design, development, configuration, testing, and ongoing improvement of myredvest Orders within the Stores Post Purchase space. This role delivers state-of-the-art post-purchase experiences that empower associates to confidently resolve customer order needs—from order inquiry through modification—without friction, escalation, or guesswork.

myredvest Orders is the intersection of Stores, Digital, Pro, and Services-based transactions, providing a unified experience for customers and associates across channels and fulfillment journeys. This role provides technical leadership for the implementation and maintenance of business and enterprise software solutions that enable seamless order visibility, management, and exception resolution after the sale.

The role is also responsible for providing insights and recommendations that inform the myredvest Orders roadmap, portfolio health, technical strategy, and ongoing care of associated products and services. The leader will champion experiences that reduce complexity for associates, help customers receive timely and accurate resolution, and drive superior customer satisfaction.

• Leads a team in support of achieving the company’s mission. Manages performance and fosters an inclusive environment to help associates achieve their potential.
• Leads the engineering delivery of myredvest Orders capabilities within Stores Post Purchase, ensuring the platform supports Store, Digital, Pro, and Services-based transactions through a unified post-purchase experience.
• Manages engineering services in the design, build, and maintenance of solutions within myredvest Orders and related technology products and services; oversees the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions.
• Builds intuitive, resilient experiences that help associates resolve post-sale customer needs efficiently, including order discovery, modification, fulfillment exceptions, delivery and service coordination, and other customer care workflows.
• Partners across Stores, Digital, Pro, Services, Product, Operations, and enterprise technology teams to deliver consistent, connected experiences across customer channels and transaction types.
• Influences and establishes best-in-class engineering practices through sound design decisions; conducts regular code reviews to ensure teams adhere to best practices; and is directly involved with resolving defects at the code and platform levels.
• Establishes and advances agentic AI practices to create seamless, frictionless experiences that reduce the effort, manual research, and operational burden placed on associates and customers. Ensures AI-enabled capabilities are designed with appropriate guardrails, observability, accuracy, and human-centered workflows.
• Leverages Dev Ops tools to efficiently deliver products and observability tools to actively monitor performance, reliability, customer and associate experience signals, and improvement opportunities across delivered products.
• Partners with scrum teams to ensure plans properly align team capacity; identifies ways to increase team velocity, improve quality, and reduce sprint spillover.
• Ensures alignment, buy-in, and support among diverse stakeholders by building and maintaining trusted relationships with internal customers, third-party vendors, and senior management.
• Resolves escalated issues throughout the…